(Originally published in July 2013)
“That’s the process — six layers, four hard, two soft. The goal at Ben-Gurion is to move fliers from the parking lot to the airport lounge in a maximum of 25 minutes.”
Simple service solutions for international security problems– A perfect candidate for the distribution of positive outliers
If a necessary task is causing a bottleneck or other pain point – how might we break apart and distribute the task in order to reduce perceived pain?