“All of our servers are people living with dementia. They may, or may not, get your order right. However, rest assured that even if your order is mistaken, everything on our menu is delicious and one of a kind. This, we guarantee.”
— from: https://kottke.org/19/08/the-restaurant-of-mistaken-orders
“They expected mistakes, so [they] were ok with it.”
— Shiro Oguni, Restaurant Owner
Not only does this restaurant create enjoyable (and I feel terrible saying it, but memorable) experiences, but it leads customers to be more tolerant, open, and understanding of those who have dementia – instead of avoiding them.
How might we utilize the setting of expectations to flip an avoided experience into a desirable one?
How might we utilize novel enjoyable experiences to build empathy for others?