Customer Service is only one aspect of a Service

(Originally posted in Sept 2014) Blockbuster may have never been rude to you, but, in the end, they still failed as a service offering. That’s why it’s important to ensure that you’re not thinking about Service Design and Customer Service as synonyms. A service is defined by the Oxford dictionary as “the action of helping... Continue Reading →

Proudly powered by WordPress | Theme: Baskerville 2 by Anders Noren.

Up ↑