Becoming a (better) Service Designer

Table of Contents Who is this for? What makes Services Different: Service Characteristics How to Design a Service: Service Components The Service Mindset Service Design Tools Conclusion Next Steps 1. Who is this for? While respecting the difference between knowledge and mastery of a subject, my goal in this article is to give readers an... Continue Reading →

Interesting Service Characteristics

(Originally published in November 2014) As stated in an earlier post, a service is defined by the Oxford dictionary as β€œthe action of helping or doing work for someone.” By breaking this definition down, we see a service is comprised of three things: an intangible good (the outcome of the action), a provider, and a... Continue Reading →

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