This hotel phone in Iceland has a special button that will wake you up if there are northern lights in the sky. Similar to the design considerations in my Publix's Yogurt Spoons example - moments of joy can be created by understanding and proactively meeting people's needs.
Posted by a friend on facebook: “Every room in the hotel sees to have a shard of some kind in a case next to the room number. In my room anyway, another chard from the same item with an explanation is embedded into my bedside table, too. What an interesting way to help ppl get... Continue Reading →