Amusing Offering: Lost Person’s Bench

Located near the entrance of the MacMillian Pier in Provincetown, MA - this bench's label provides more laughter and photo opportunities than actual functionality to passing tourists.Looking passed the comedy, however, this bench acts as a reminder to build in failsafes in preparation for common or drastic issues. Design Consideration:How might we avoid bad experiences... Continue Reading →

Reaction: Unintended Usage

(Originally published June 2013) How mobile payments might be the global money-laundering machine criminals have dreamed about Designing for ‘Jay-Customers’, 'Negative Personas’, and Service Abuse Reading this article, I realized that service designers, myself included, often design optimistically– that is to say, we design for all kinds of users, but we naively assume that whatever... Continue Reading →

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